Frequently asked questions.
Shipping, customs, returns and payment information for international customers.
Orders are prepared within 1–3 business days (beauty items sourced after your order may need 3–7 more). Delivery time depends on the item and destination — you will receive tracking by email as soon as the parcel is handed to the carrier.
When an order qualifies for a free-shipping offer, no separate standard shipping charge is added at checkout. Eligibility and any conditions are shown at the time of purchase; otherwise the shipping charge is displayed before you complete your order.
For orders to the United States, LANDOL arranges prepaid customs clearance where stated — applicable duties and import charges are reflected in the U.S. price, so you will generally not be asked to pay them again on delivery. In exceptional cases U.S. customs may assess additional charges. For other countries, duties and taxes not stated as included are the recipient's responsibility. See our U.S. Shipping & Import Policy.
A few products—mostly beauty items we buy directly from Korean retailers such as Olive Young—are purchased only after your order comes in. Sourcing adds roughly 3–7 business days before the parcel ships, and shipping those items separately costs more, so we group them with the rest of your order wherever we can. Product pages mark these items so you know before you buy.
Yes — unused, unopened items in original packaging can be returned within 30 days of delivery. Contact us first with your order number; return shipping to Korea is paid by the customer, and opened beauty or personal care items cannot be returned for hygiene reasons. Damaged or incorrect items are replaced or refunded at our cost. Full details in our Refund policy.
Major credit and debit cards and PayPal. Payment is taken in USD at checkout.
That is exactly why the shop exists. Items used at the stay are marked Landol Stay pick so you can find them again after the trip.