Refund policy

Refund policy

Last updated: September 22, 2026

We accept returns for 30 days after your item is delivered. To be eligible, the item must be in the same condition you received it — unused, unopened, with tags attached and in its original packaging — and you will need your order number or proof of purchase.

How to return

Get in touch through our contact page with your order number and the reason for the return. We will confirm whether the return is accepted and send you the return address and instructions. The return address depends on the item and where it was shipped from.

Please do not send anything back before we confirm — parcels returned without confirmation may not be processed.

Return shipping and charges

Return shipping is paid by the customer, together with any export or import charges that apply to the return parcel. We recommend a tracked service; we cannot issue a refund for a parcel that does not arrive.

Original shipping charges, and any duties or import charges prepaid by LANDOL or included in the U.S. price, are not refunded unless the return is due to our error. See our U.S. Shipping & Import Policy for how these costs are handled.

Damaged, defective or wrong items

Please check your order as soon as it arrives. If anything is damaged, defective or incorrect, contact us within 7 days of delivery with photos. We will arrange a replacement or a full refund including shipping, and we cover the cost of sending it back.

Items we cannot accept back

• Beauty and personal care items once opened or the seal is broken
• Perishable goods such as food, tea or plants
• Custom or personalised orders
• Hazardous materials, flammable liquids and gases
• Sale items and gift cards

This is a hygiene and safety requirement. If you are unsure whether an item can be returned, ask us before opening it.

Exchanges

The quickest way is to return the item you have and place a new order once the return is accepted. This avoids a second round of shipping time.

Cancelling an order

You can cancel free of charge any time before your order is dispatched — contact us as soon as possible. Once a parcel has left our hands it cannot be cancelled, and the return process above applies instead.

Right of withdrawal — Korea

Under the Act on Consumer Protection in Electronic Commerce of the Republic of Korea, you may withdraw your purchase within 7 days of receiving it. Where the item differs from what was advertised, this period runs for 3 months from delivery, or 30 days from the day you became aware of the difference, whichever comes first. The exceptions listed above still apply.

Right of withdrawal — European Union

If your order ships to the European Union, you may cancel or return it within 14 days without giving a reason. The item must be unused, unopened, with tags and in its original packaging, and you will need proof of purchase.

Refunds

We will let you know once your return arrives and has been checked, and whether the refund is approved. Approved refunds are issued to your original payment method within 10 business days. Your bank or card issuer may take a few more days to post it.

If more than 15 business days have passed since we approved your return and you have not seen the refund, contact us and we will chase it.

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LANDOL is operated by 엔에이마운틴. Business registration no. 856-32-07475.